Customer Rating: 5
by john -- April 21st 2012 -- all over, SD

I'v been with Verizon for over 10 years now. I'm happy to say they are awesome. Never had a problem with them. I get a corp discount through the company I work for, not much, but it helps. I have the $30 unlimited data plan, my data plan will never expire, nor will never be forced to change data plans/voice plans. I'm grandfathered into my data and voice plan.

Customer Rating: -1
by mark friedman -- March 25th 2012 -- andover, NJ

Impossible to get live person-press zero and they say sorry you are having problems and hang up on you-this is absolutely unbelievable

Customer Rating: 2
by frasier -- February 25th 2012 -- Los angeles, CA

I tried Verizon prepaid for one week - while still maintaining my account with another major provider, just in case. My experience was that not only was Verizon's coverage in my area nowhere near the competition, but their customer service was non-existent. Getting a live person on the phone when you have an issue with prepaid service is virtually impossible - I had to call their sales line (where you *always* get a live human being) and ask to be transferred to tech support every time. When I mentioned I was a prepaid customer, they began addressing me in a very different fashion...like I was unworthy of their time. I started off calling them about an issue I hoped to resolve, and *2 hours later*, after being bounced around to like 5 different people and being on hold for more than half the time - I became so frustrated that I told the person "just cancel the account"...which they were obviously reluctant to do. Very odd style of customer service Verizon has - I'd suggest avoiding them at any cost.

Customer Rating: 3
by Chuck -- February 17th 2012 -- Northridge, CA

I have been a verizon customer for over 10 years. I have had 4 droids all die. My upgrade date is next week. I wanted to upgrade to an apple product. They said NO WAY, apple has a no exceptions policy. EVEN if my phone is broken (it won't make calls) they would rather send me a new phone for a week and then have me throw that one in the trash. In a week I can upgrade to the iphone. The rep said it was crazy but could do nothing about it. This is the worst customer service ever!

Customer Rating: 2.5
by birj -- February 7th 2012 -- east windsor, CT

Here are the cons with verizon 1) no minutes cary forward (AT&T does) 2) no data plan less than @30 (AT&T does) 3) corporate discounts (AT&T is more - 23-25%) 4) activation is charged for corporate plans(AT&T waiveoff for corporate plans) so, overall AT&T is the best which I had earlier, by mistake transferred to Verizon and suffering now.

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