Customer Rating: 1
by L. Le -- April 27th 2012 -- Houston, TX

I made a huge mistake switching to T-Mobile. They cheat you any which ways they can. I check my balance often on my phone to make sure I don't go over the limits. It said I still had 85 minutes left on the last day of my billing cycle. When I got the bill, they charged me 5 days earlier because I went over my limits. If I can not count on the correct information T-Mobile provided, I don't want them to be my wireless carrier. Do not subscribe to T-Mobile, they cheat, you can not trust them. I can not wait to the end of my contract.

Customer Rating: 2.3
by SNH -- April 18th 2012 -- Chicago, IL

T-Mobile has got to be one of the worst now. They cannot get their billing fixed and you spend hours on the phone with them each month going over the same thing to be told the same thing. They'll give you the credit and say "It'll be correct next month" - but it's not and you are on the phone again being passed around and put on hold. They suck now.

Customer Rating: 1.3
by Wilma -- April 18th 2012 -- Green Bay, WI

I had T-Mobile while living in FL and the coverage was good as well as the customer service. I moved to WI for work and have had VERY POOR coverage, even though the coverage map says it covers it. I travel quite a bit in this area and most of the time I have NO coverage at all. T-mobile's customer service is always willing to talk to me but they have no solution and they refuse to drop my early termination fees. I am very dissatisfied with what their coverage map shows and what the reality of the situation is.

Customer Rating: 1.8
by manish -- April 10th 2012 -- woburn, MA

Awful company, full of cheats. This is what happened to me-. Bought their value plan for 79.99 for 2 lines and internet on both lines. Sales rep told us that text messaging was free. 50 texts later, guess what? its not free. Same thing happened to my brother who was a pre-existing customer, he also bought the same plan and they did the same thing. When I tried talking to Tmobile reps, well guess what, they do not care. I stayed on phone for a good 45 minutes. That's not all, they are putting arbitarary international calls I DID NOT make ! I don't recognize the #s and they claim i made the calls. The phones were always and always in my possesion.

Customer Rating: 1.3
by Shelby -- March 27th 2012 -- Hill AFB, UT

After extensive browsing of cellular phone providers, my husband and I arrived at T-Mobile, as they offer the cheapest "unlimited" plan. We purchased a two year contract and two Samsung Galaxy S 4Gs (for $400 a piece, I might add). After continued issues with my phone glitching and malfunctioning (opening apps on its own, non-functioning speaker phone, turning itself off, wouldn't send texts, it would dial the pound key continuously without me even touching it, freezing and going black, causing me to have to remove the battery just to turn it off, muting itself and even hanging up the phone during calls, and the list goes on...), we finally contacted T-Mobile online support and told them of the defective device. They seemed initially helpful, sending us a "like-new" (refurbished) phone of the same model. That one turned out to be even worse, so not even a month later, I ended up sending that one back as well. After sending back the second phone, they explicitly said to us that if the THIRD device failed, they would send us a BRAND new phone of my choosing. They even gave us a date in April, saying if we had issues with it by that specific day, they would replace it with a new phone. Well, this is what I expected them to do in the first place, since I PAID FOUR HUNDRED DOLLARS FOR THE PHONE WHEN I BOUGHT IT, and refurbished phones are FREE online. But after a long-winded and very insulting conversation with the online support "technician", we were displeased to be told that "such a promise was NEVER made to us" and that we were liars to even claim such a thing. So needless to say, we contacted T-Mobile support staff over the phone, and were told the same thing, but with a bit more pleasantry. I am extremely disappointed with our experience with T-Mobile and especially with the Samsung Galaxy S 4G, and I will vehemently and passionately discourage anyone that I know from signing up with them for any reason or length of time. Also, WHATEVER YOU DO, do NOT purchase a Samsung Galaxy S 4G. It is a glitchy, cheap, worthless piece of trash and it will cause you more anger and stress than carving a message out of stone and sending via the Pony Express. At least that way they'll actually RECEIVE your message. Oh, and don't listen to the little girl in the pink dress. I know she's cute, but I've never seen data speeds exceeding 4.8Mb, and "4G" is supposed to be 10Mb or greater. This isn't even "3G".

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